Virtual Hold Technology, LLC

BRIDGE THE GAP

Software for use in managing and connecting customers using self-service on the internet, mobile communications, and social or voice channels, to the appropriate internal resource in a company who can most immediately help that customer by identifying and coordinating queue position and communication routing;

CONVERSATION BRIDGE

Software as a service (SAAS) services featuring software for use in managing and connecting customers using self-service on the internet, mobile communications, and social or voice channels, to the appropriate internal resource in a company who can most immediately help that customer by identifying and coordinating queue position, communication routing and call back;

ENCORE

Queuing software, namely, software for use in managing, identifying and coordinating queue position of phone calls in a queue among multiple agents having skills to respond to callers' needs, call back of an incoming phone call in response to a voice message or electronic message or signals, and communication routing between incoming phone calls from a resource person or resource automated equipment and another resource person or resource automated equipment;

MOBILECONNECT

The mark consists of the word MobileConnect in which the letter M and the first letter C are in upper case, and the other letters are lower case.;Queuing software, namely, software for use in automating, streamlining, and managing queue position, call back, and communication routing between mobile communication technology and call center resources, allowing for the bypass of interactive voice response or front-end query technology;MOBILE CONNECT;Color is not claimed as a feature of the mark.;