PEGASYSTEMS INC.

7X24XFOREVER

7X24X FOREVER;Consultation in the field of customer relationship management software; computer system configuration and analysis; computer systems integration services;

BETTER BUSINESS SOFTWARE

Training in the use of computer software; Educational services, namely, arranging and conducting educational conferences in the field of computer software;BUSINESS SOFTWARE AS TO CLASS 42 ONLY;Computer software consultation; Providing on-line non-downloadable software for use by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances; Providing on-line non-downloadable software for business process management (BPM); Providing on-line non-downloadable software for customer relationship management (CRM); Providing on-line non-downloadable software for use by businesses to facilitate workflow processing; Providing on-line non-downloadable software for use by businesses to facilitate case management; Computer system analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems;

BUILD FOR CHANGE

Educational services, namely, conducting classes and workshops in the field of computer software; conducting online interactive classes in the field of computer software by means of the Internet;Computer software for customer relationship management and contact management, namely business process management software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; computer software for use by businesses to manage interactions with their customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; computer software for managing customer service requests; computer software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; computer software for automatically retrieving and analyzing information required to respond to customer inquiries; computer software for automatically generating communications in response to customer inquiries; computer software for resolving customer-related issues by reference to appropriate business rules; computer software for managing telephone call centers; computer software for integrating customer data and contact information from a variety of different sources; computer software used for business workflow automation; computer software for generating reports for use by business managers and by computer system administrators; computer accounting software; computer software for obtaining credit rating information about customers and potential customers; computer software for use by members of the financial services industry to manage credit card customer service operations, credit card issuance and credit card collections; computer software for use by members of the financial services industry to manage check exceptions and money transfer exceptions; computer software for managing online mutual fund purchasing, redemption and transfers; computer software for maintaining financial databases and for generating financial reports; computer software for conducting electronic banking transactions by means of an Internet web site; computer software for use by members of the health care industry to manage health care referrals, to verify insurance coverage and to process insurance claims; user manuals packaged as a unit with the foregoing goods;Computer software consultation, namely, consultation in the field of customer relationship management software; computer system configuration and analysis; computer systems integration services;

BUILD FOR CHANGE

Educational services, namely, conducting classes, workshops and conferences in the field of computer software; conducting online interactive classes in the field of computer software by means of the Internet; educational services, namely, providing non-downloadable webinars in the field of computer software;Software as a service (SAAS) services featuring software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for business process management (BPM); Platform as a service (PAAS) featuring computer software platforms for business process management (BPM); Providing on-line non-downloadable software for business process management (BPM); Software as a service (SAAS) services featuring software for contact management; Platform as a service (PAAS) featuring computer software platforms for contact management; Providing on-line non-downloadable software for contact management; Software as a service (SAAS) services featuring software for customer relationship management (CRM); Platform as a service (PAAS) featuring computer software platforms for customer relationship management (CRM); Providing on-line non-downloadable software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Providing on-line non-downloadable software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Software as a service (SAAS) services featuring software for use primarily by businesses for software application development, deployment and management; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses for software application development, deployment and management; Providing on-line non-downloadable software for use primarily by businesses for software application development, deployment and management; Computer software consultation; Computer system analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems;

C:

computer software for use in coordination and display of customer and corporate database information;SMILE EMOTICON;The drawing is lined for the colors blue, green and orange as a feature of the mark.;

C:

computer software for use in coordination and display of customer and corporate database information;CHORDIANT; SMILE EMOTICON;

CARECHAIN

Computer software for business use, namely customer relationship management software for use in processing information about customer complaints and responding to such complaints;CARE CHAIN;

CENTER-OUT

Business consulting services; business consultation in the field of business process development and enterprise architecture development;Computer software consulting; computer technology consulting;

CHORDIANT

computer software for database management, namely, for use in the coordination and display of customer and corporate database information;

CHORDIANT MESH

Computer software that enables access to a downloadable computer network platform that provides source codes for network users to collaborate with each other with respect to the direction, priorities, development and testing of a software product;Color is not claimed as a feature of the mark.;Computer services, namely, hosting, designing and managing computer software platform that provides community members the ability to participate and collaborate with each other for purposes of determining the direction, priorities, development and testing of a software product;

CLAIMS

COMPUTER PROGRAMS FOR AUTOMATING CUSTOMER SERVICE INVESTIGATIONS;

COSMOS

Downloadable software development tools; downloadable computer software for creation of business applications; downloadable software featuring a user experience design framework for creating and changing business applications; downloadable user experience design framework software using artificial intelligence, collaboration, and case management for creating and changing business applications;Providing online non-downloadable software development tools; providing online non-downloadable computer software for creation of business applications; providing online non-downloadable software for a user experience design framework for creating and changing business applications; providing online non-downloadable user experience design framework software using artificial intelligence, collaboration, and case management for creating and changing business applications;

DX HEROES

Entertainment and education services, namely, providing recognition and incentives by way of celebrations and awards to demonstrate excellence in the field of digital transformation, commonly known as DX;DIGITAL TRANSFORMATION HEROES;DX;

INHERITED RULES

RULES;Consultation in the field of customer relationship management software; computer system configuration and analysis; computer systems integration services;

MICROJOURNEY

MICRO JOURNEY;Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Providing on-line non-downloadable software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Software as a service (SAAS) services featuring software for use primarily by businesses for software application development, deployment and management; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses for software application development, deployment and management; Providing on-line non-downloadable software for use primarily by businesses for software application development, deployment and management;

NEXT-BEST-ACTION ADVISOR

Computer software for use by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances; Computer software for business process management (BPM); Computer software for customer relationship management (CRM); Computer software for use by businesses to facilitate workflow processing; Computer software for use by businesses to facilitate case management;NEXT-BEST-ACTION;Providing use of non-downloadable software for use by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances; Providing use of non-downloadable software for business process management (BPM); Providing use of non-downloadable software for customer relationship management (CRM); Providing use of non-downloadable software for use by businesses to facilitate workflow processing; Providing use of non-downloadable software for use by businesses to facilitate case management; Computer system configuration and analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems;

PEGA

Computer software for customer relationship management, namely, software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; for managing interactions with customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; for automatically retrieving and analyzing information required to respond to customer inquiries; for automatically generating communications in response to customer inquiries; for integrating customer data and contact information from a variety of different sources; for business workflow automation; and for generating reports for use by business managers and by computer system administrators;

PEGA

Educational services, namely, conducting classes and workshops in the field of computer software; conducting online interactive classes in the field of computer software by means of the Internet;Computer software for business process management, customer relationship management and contact management, namely software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; computer software for use by businesses to manage interactions with their customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; computer software for managing customer service requests; computer software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; computer software for automatically retrieving and analyzing information required to respond to customer inquiries; computer software for automatically generating communications in response to customer inquiries; computer software for resolving customer-related issues by reference to appropriate business rules; computer software for managing telephone call centers; computer software for document assembly; computer software for integrating customer data and contact information from a variety of different sources; computer software used for business workflow automation; computer software for generating reports for use by business managers and by computer system administrators; computer accounting software; computer software for obtaining credit rating information about customers and potential customers; computer software for use by members of the financial services industry to manage credit card customer service operations, credit card issuance and credit card collections; computer software for use by members of the financial services industry to manage check exceptions and money transfer exceptions; computer software for managing online mutual fund purchasing, redemption and transfers; computer software for maintaining financial databases and for generating financial reports; computer software for conducting electronic banking transactions; computer software for use by members of the health care industry to manage health care referrals, to verify insurance coverage and to process insurance claims; user manuals packaged as a unit with the foregoing goods;PEGASUS;Color is not claimed as a feature of the mark.;Consultation in the field of business process management software and customer relationship management software; computer system configuration and analysis; computer systems integration services;

PEGA

Educational services, namely, conducting classes and workshops in the field of computer software; conducting online interactive classes in the field of computer software by means of the Internet;Computer software consultation, namely, consultation in the field of business process management software; computer system configuration and analysis; computer systems integration services;

PEGA

Software as a service (SAAS) services featuring software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for business process management (BPM); Platform as a service (PAAS) featuring computer software platforms for business process management (BPM); Providing on-line non-downloadable software for business process management (BPM); Software as a service (SAAS) services featuring software for contact management; Platform as a service (PAAS) featuring computer software platforms for contact management; Providing on-line non-downloadable software for contact management; Software as a service (SAAS) services featuring software for customer relationship management (CRM); Platform as a service (PAAS) featuring computer software platforms for customer relationship management (CRM); Providing on-line non-downloadable software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Providing on-line non-downloadable software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Software as a service (SAAS) services featuring software for use primarily by businesses for software application development, deployment and management; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses for software application development, deployment and management; Providing on-line non-downloadable software for use primarily by businesses for software application development, deployment and management; Computer software consultation; Computer system analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems;

PEGA

The mark consists of the word PEGA under the design of the stylized head and wing of a winged horse.;PEGASUS;Color is not claimed as a feature of the mark.;Software as a service (SAAS) services featuring software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for business process management (BPM); Platform as a service (PAAS) featuring computer software platforms for business process management (BPM); Providing on-line non-downloadable software for business process management (BPM); Software as a service (SAAS) services featuring software for contact management; Platform as a service (PAAS) featuring computer software platforms for contact management; Providing on-line non-downloadable software for contact management; Software as a service (SAAS) services featuring software for customer relationship management (CRM); Platform as a service (PAAS) featuring computer software platforms for customer relationship management (CRM); Providing on-line non-downloadable software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Providing on-line non-downloadable software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; Software as a service (SAAS) services featuring software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Providing on-line non-downloadable software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; Software as a service (SAAS) services featuring software for use primarily by businesses for software application development, deployment and management; Platform as a service (PAAS) featuring computer software platforms for use primarily by businesses for software application development, deployment and management; Providing on-line non-downloadable software for use primarily by businesses for software application development, deployment and management; Computer software consultation; Computer system analysis; Computer systems integration services; Technical support services, namely, troubleshooting of computer software problems;