NICE SYSTEMS LTD.

CUSTOMER ENGAGEMENT ANALYTICS

COMPUTER HARDWARE; COMPUTER HARDWARE AND SOFTWARE FOR DIGITAL RECORDING OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, ACCESSING THE WORLDWIDE WEB, ACCESSING INTRANET AND ACCESSING WIRELESS AND OTHER MULTIMEDIA COMMUNICATION, TRANSMITTED OVER TELECOMMUNICATION EQUIPMENT AND NETWORKS; COMPUTERIZED HARDWARE AND SOFTWARE USED TO CAPTURE VIDEO, VOICE AND DATA INFORMATION AND META-DATA CAPTURE, SIGNAL PROCESSING, SIGNAL ANALYSIS, ALARMS, STORAGE, ARCHIVING AND DISSEMINATION; COMPUTER APPLICATION SOFTWARE FOR DATA MANAGEMENT, ANALYSIS, INTERPRETATION, IDENTIFICATION, REPORTING, AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS; COMPUTER APPLICATION SOFTWARE FOR CALL CENTER PERFORMANCE OPTIMIZATION, CALL CENTER QUALITY MONITORING, ENTERPRISE BUSINESS INTERACTIONS ANALYTICS, PUBLIC SAFETY AND TRANSPORTATION COMMAND AND CONTROL, SCENARIO RECONSTRUCTION AND INVESTIGATION, SECURITY MANAGEMENT, SECURITY SURVEILLANCE AND REAL-TIME THREAT DETECTION, ALARM ANALYSIS AND MANAGEMENT, LAWFUL INTERCEPTION AND INTELLIGENCE SYSTEMS, AND FINANCIAL CRIME, RISK, AND COMPLIANCE; COMPUTER APPLICATION SOFTWARE FOR DATA MANAGEMENT, AND ANALYSIS INTERPRETATION IDENTIFICATION REAL-TIME ANALYTICS, DECISION-MAKING, AGENT GUIDANCE, AND PROCESS AUTOMATION, REPORTING AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS FOR CONTACT CENTER OPERATIONAL EFFICIENCY, CUSTOMER EXPERIENCE MANAGEMENT, IMPROVING SALES AND MARKETING EFFECTIVENESS, AND REDUCING CUSTOMER CHURN; TELECOMMUNICATION EQUIPMENT, NAMELY, AUDIO AND CALL RECORDING AND LOGGING EQUIPMENT, TRUNKED RADIO EQUIPMENT, AND TELECOMMUNICATIONS HARDWARE AND SOFTWARE FOR MONITORING AND STORING VOICE, VIDEO AND DATA;COMPUTER SOFTWARE AS A SERVICE (SAAS) FOR DIGITAL RECORDING OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, ACCESSING THE WORLDWIDE WEB, ACCESSING INTRANET AND ACCESSING WIRELESS AND OTHER MULTIMEDIA COMMUNICATION, TRANSMITTED OVER TELECOMMUNICATION EQUIPMENT AND NETWORKS; COMPUTERIZED SOFTWARE AS A SERVICE USED TO CAPTURE VIDEO, VOICE AND DATA INFORMATION AND META-DATA CAPTURE, SIGNAL PROCESSING, SIGNAL ANALYSIS, ALARMS, STORAGE, ARCHIVING AND DISSEMINATION; COMPUTER APPLICATION SOFTWARE AS A SERVICE FOR DATA MANAGEMENT, ANALYSIS, INTERPRETATION, IDENTIFICATION, REPORTING, AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS; COMPUTER APPLICATION SOFTWARE AS A SERVICE FOR CALL CENTER PERFORMANCE OPTIMIZATION, CALL CENTER QUALITY MONITORING, ENTERPRISE BUSINESS INTERACTIONS ANALYTICS, PUBLIC SAFETY AND TRANSPORTATION COMMAND AND CONTROL, SCENARIO RECONSTRUCTION AND INVESTIGATION, SECURITY MANAGEMENT, SECURITY SURVEILLANCE AND REAL-TIME THREAT DETECTION, ALARM ANALYSIS AND MANAGEMENT, LAWFUL INTERCEPTION AND INTELLIGENCE SYSTEMS, AND FINANCIAL CRIME, RISK, AND COMPLIANCE; COMPUTER APPLICATION SOFTWARE AS A SERVICE FOR DATA MANAGEMENT, AND ANALYSIS INTERPRETATION IDENTIFICATION REAL-TIME ANALYTICS, DECISION-MAKING, AGENT GUIDANCE, AND PROCESS AUTOMATION, REPORTING AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS FOR CONTACT CENTER OPERATIONAL EFFICIENCY, CUSTOMER EXPERIENCE MANAGEMENT, IMPROVING SALES AND MARKETING EFFECTIVENESS, AND REDUCING CUSTOMER CHURN; COMPUTER SERVICES, NAMELY, CUSTOMIZATION, CONSULTING AND INTEGRATION OF COMPUTER HARDWARE, TELECOMMUNICATION EQUIPMENT, NAMELY, AUDIO AND CALL RECORDING AND LOGGING EQUIPMENT, TRUNKED RADIO EQUIPMENT, AND TELECOMMUNICATIONS HARDWARE AND COMPUTER SOFTWARE AND COMPUTER SOFTWARE AS A SERVICE FOR MONITORING AND STORING VOICE, VIDEO AND DATA;

EXPERIENCE YOUR CUSTOMER

Multi-media multi channel storage and information processing and management apparatus, namely, digital voice and video logging system comprised of telephone line cables, video machines, workstations, jukeboxes, integrated circuits and mass memory elements and computer software therefor, and printed instruction guides and manuals sold therewith;Telecommunications services and computer communications services, namely, electronic mail services, cellular telephone services, providing multiple user access to a global computer information network, video and audio circuits for surveillance services, customer contact centers for tracking, managing, recording and storing telephone conversations, telecommunication logs; electronic transmission of audio, sounds, voice, images, video, data and information; routing data electronically between remote locations via telecommunication links; electronic messaging services; electronic on-line services providing a communications link to global interactive networks for the transfer and transmission of data providing telephone communication services in the form of audio and video teleconferencing via a global computer network;Business services, namely management of telecommunications networks, teleprocessing data, and data processing services in the fields of telecommunications and global communication networks; consulting services to assist in managing information services environments; electronic on-line business management services;Computer consulting and customizing; computer software services namely consulting, custom designing, prototyping, testing, installation, maintenance, and providing technical support for problem-solving in the field of computer software; computer programming for others;

INSIGHT FROM INTERACTIONS

Computer hardware; computer hardware and software for digital recording and storage and retrieval of voice, video, radio, voice over Internet protocol that is transmitted via telecommunication equipment and networks; application software for data management, analysis, interpretation, identification, reporting; application software for decision support, namely, software for recording, storage, retrieval and editing of recorded and non-recorded voice, video, radio, voice over Internet protocol, e-mail, Internet, intranet, display screen, wireless and other unstructured multimedia interactions for use in the fields of call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems;Telecommunications services, namely, the transmission of voice, data and video across the Internet and other global communications networks;Business consulting;Security inspection services for others for the protection of property and individuals, for public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems;Product development and customization of computer hardware and software; computer systems integration; technical support services, namely, troubleshooting problems with computer hardware and software for digital recording of voice, video, radio, voice over Internet protocol, e-mail, instant messaging, Internet, intranet, display screen, wireless and other multimedia communication, transmitted over telecommunication equipment and networks; technical support services, namely, troubleshooting problems with computerized hardware and software for media and meta-data capture, signal processing, signal analysis, security, storage, archiving and dissemination; technical support services, namely, troubleshooting problems with application software for data management, analysis, interpretation, identification, reporting; technical support services, namely, troubleshooting problems with computer hardware and software for decision support related to recorded and non-recorded voice, video, radio, voice over Internet protocol, e-mail, Internet, intranet, display screen, wireless and other unstructured multimedia interactions, call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems;

NICE INFORM

Computer hardware; computer hardware and software for digital recording of voice, video, radio, voice over internet protocol, email, instant messaging, Internet, intranet, display screen, wireless and other multimedia communications and data, transmitted via telecommunication equipment and networks; computerized hardware and software for media and meta-data capture, signal processing, signal analysis, security, storage, archiving and dissemination; application software for data management, analysis, interpretation, identification, reporting, and decision support related to recorded and non-recorded voice, video, radio, voice over internet protocol, email, Internet, intranet, display screen, wireless and other unstructured multimedia interactions; application software for call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems;Telecommunications services, namely, the transmission of voice, data and video across the Internet and other global communications networks;Business consulting;Security services for the protection of property and individuals, for public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems;Product development, customization and production of computer hardware and software; computer systems integration; technical support services, namely, troubleshooting and maintenance of computer hardware and software for digital recording of voice, video, radio, voice over internet protocol, email, instant messaging, Internet, intranet, display screen, wireless and other multimedia communication, transmitted over telecommunication equipment and networks and computerized hardware and software for media and meta-data capture, signal processing, signal analysis, security, storage, archiving and dissemination and application software for data management, analysis, interpretation, identification, reporting, and decision support related to recorded and non-recorded voice, video, radio, voice over internet protocol, email, Internet, intranet, display screen, wireless and other unstructured multimedia interactions, call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems;

NICEADVANTAGE

MULTI-MEDIA MULTI CHANNEL STORAGE AND INFORMATION PROCESSING AND MANAGEMENT APPARATUS, NAMELY, DIGITAL VOICE AND VIDEO LOGGING SYSTEM COMPRISED OF TELEPHONE LINE CABLES, VIDEO MACHINES, WORKSTATIONS, JUKEBOXES, INTEGRATED CIRCUITS AND MASS MEMORY ELEMENTS AND COMPUTER SOFTWARE THEREFOR, AND PRINTED INSTRUCTION GUIDES AND MANUALS SOLD THEREWITH;NICE ADVANTAGE;BUSINESS SERVICES, NAMELY MANAGEMENT OF TELECOMMUNICATIONS NETWORKS, TELEPROCESSING DATA, AND DATA PROCESSING SERVICES IN THE FIELDS OF TELECOMMUNICATIONS AND GLOBAL COMMUNICATION NETWORKS; CONSULTING SERVICES TO ASSIST IN MANAGING INFORMATION SERVICES ENVIRONMENTS; ELECTRONIC ON-LINE BUSINESS MANAGEMENT SERVICES;

NICEFAX

fax logging system, comprised of fax machines, telephones lines, computer printers and computer workstations, which workstations are comprised of computers and computer software for use in the field of digital signal processing;NICE FAX;

NICEFLOW

unified messaging computer system comprising of computer and voice and fax processing cards and telephone networks, communication interface cards, lan cards, wan cards, and software for providing voice, data and fax messaging capabilities;NICE FLOW;

NICELAN

diagnostic system to monitor, simulate and maintain networks;

NICELL

cell relay switch platform for bridging, routing and switching;

NICEMAIL

computer system comrpising computers and computer software for providing voice, data and fax messaging capabilities for use in processing digital signals; fax logging system, comprised of fax machines, telephone lines; workstations comprising computer peripherals, computer, voice and fax processing cards, communication interface cards, Lan cards, Wan cards;NICE MAIL;

NICENET

computer system comprising computers, computer printers, computer software for use in processing digital signals; fax logging system, comprised of fax machines, telephone lines; workstations comprising computer peripherals, computer cards and end user's computers;NICE NETWORK;

NICEUNIVERSE

MULTIMEDIA MULTI-CHANNEL DIGITAL VOICE LOGGING SYSTEM, COMPRISED OF TELEPHONE LINE CABLES, INTEGRATED CIRCUITS MASS MEMORY ELEMENTS, AND SOFTWARE FOR USE IN CALL CENTER QUALITY ASSURANCE, NAMELY, SOFTWARE FOR CALL CENTER TRAINING, PERFORMANCE AND MANAGEMENT INCLUDING RECORDING, STORING, DISPLAYING, MEASURING, DELIVERING, ARCHIVING, MANAGING AND RETRIEVING INFORMATION AND AUDIO SEGMENTS AND DIGITAL AUDIO TAPE (DAT) DRIVES;

PERFORMIX

The mark consists of the letters PERFORMIX in white on a black rectangle.;Computer software programs for use in the field of performance management and business improvement, namely, software applications for assessing and managing the performance of personnel by measuring, reporting and analyzing performance and skills demonstrated by personnel in carrying out employment functions and duties at individual, team and organizational levels on a hierarchical basis; computer software that may be downloaded from a global computer network for assessing and managing the performance of personnel by measuring, reporting and analyzing performance and skills demonstrated by personnel in carrying out employment functions and duties at individual, team and organizational levels on a hierarchical basis; application software for call center performance optimization, related to call center quality monitoring, enterprise business interactions analytics, automatic call dialer (ACD), customer relationship management (CRM) and human resources information systems (HRIS); software for the integration of data consolidation and data management, analysis and interpretation, identification, reporting and decision support related to individual, team and departmental performance results;The color(s) black and white is/are claimed as a feature of the mark.;Computer programming for others, namely desgin, development of performance management and business imrpovement software applications for call center oeprations; consultation, advisory and information services realting to the aforesaid; Product development, customization and production of computer hardware and software; computer systems integration; technical support services, namely troubleshooting and maintenance of computer software for security, storage, archiving and dissemination and application software for data consolidation and data management, analysis, interpretation, identification, reporting, and decision support related to individual, team and departmental performance results;