EPEOPLE, INC.

EPEOPLE

COMPUTER SOFTWARE FOR FACILITATING COORDINATION, TRANSFER, AND DISSEMINATION OF ONLINE TECHNICAL SUPPORT, HELP DESK SERVICES, CUSTOMER RELATIONSHIP MANAGEMENT, AND CUSTOMER SERVICE AND SUPPORT INFORMATION RELATED TO COMPUTERS, COMPUTER SOFTWARE, COMPUTER HARDWARE AND TECHNOLOGY; COMPUTER SOFTWARE FOR FACILITATING COLLABORATION OF SUPPORT ANALYSTS AND END-USERS; COMPUTER SOFTWARE FOR LOCATING AND TEAMING SUPPORT ANALYSTS, AND ROUTING OF CUSTOMER SERVICE AND SUPPORT REQUESTS TO SUPPORT ANALYSTS; COMPUTER SOFTWARE FOR TRACKING AND GENERATING RECORDS, REPORTS AND HISTORICAL AND TREND INFORMATION REGARDING CUSTOMER SERVICE AND SUPPORT; COMPUTER SOFTWARE FOR FINANCIAL TRANSACTIONS REGARDING CUSTOMER SERVICE AND SUPPORT, INCLUDING BILLING AND ACCOUNTING OF CUSTOMER SERVICE AND SUPPORT; AND COMPUTER SOFTWARE FOR RESOLUTION OF CUSTOMER SERVICE AND SUPPORT ISSUES RELATED TO COMPUTERS, COMPUTER SOFTWARE, COMPUTER HARDWARE AND TECHNOLOGY;ELECTRONIC PEOPLE;Business marketing consultation services; business management consultation services in the field of customer relationship management;Computer services, namely, online technical support including help desk services, customer support services, namely, troubleshooting of computer hardware and software problems; computer services, namely, design, configuration and integration of software; computer services, namely, providing links to the web sites of others featuring information on service requests and service status information, customer service and support; providing temporary use of on-line non-downloadable software for facilitating coordination, transfer, and dissemination of online technical support, help desk services, customer relationship management, and customer service and support information related to computers, computer software, computer hardware and technology, for facilitating collaboration of support analysts and end-users, for locating and teaming of support analysts, and routing of customer service and support requests to support analysts, for tracking and generating records, reports and historical and trend information regarding customer service and support, for financial transactions regarding customer service and support, including billing and accounting of customer service and support, and for resolution of customer service and support issues related to computers, computer software, computer hardware and technology;

SOFTWARE THAT TALKS BACK

Computer software for remote management, monitoring and analysis of computer software and computer users and instruction manuals for use therewith sold as a unit, excluding computer software for remote management, control, operation, automation, interface and coordination of heating, ventilating, air conditioning and other building environment control equipment and systems for facilities, lighting and electrical systems, facility security and access systems, facility maintenance systems and security and fire alarm systems;SOFTWARE;