Dovetail Innovations LLC

GLADHANDLE

Computer software program for use in the field of customer management, namely, a central interface computer program for providing customer assistance functions, namely, for use in managing customer accounts; storing customer data-contact information, scheduled tasks, branded material and graphics, marketing, service and product content, historic transaction data, employee and company profile information, communication transmissions, digital delivery records and physical mailing reports; managing data relating to customer communications, customer data, including specifications, portable document format (PDF) files, account information and machine and material specifics; tracking data relating to customer telephonic communications; storing and reporting on digitally and physically delivered communication responses; managing data relating to direct mail and trade show promotional materials, namely, t-shirts, pens and mouse-pads; managing data relating to marketing materials, namely, emails, brochures, business cards, letterhead, envelopes, sales sheets, pocket folders, trade show booth components, postcards, labels, folders, self-mailers, banners, signs, rugs, window signage, handbooks, employee/in-house documents, disc holders/covers, calendars, packaging, greeting cards, and calendars; managing data relating to customer purchased print products, namely, customizable letterhead, envelopes, hang tags, brochures, sales sheets, business cards, packaging boxes, greeting cards, postcards, signage, posters, and newsletters; managing data relating to customer purchased electronic products, namely, customizable portable document format documents, microsites, branded emails, e-cards, media galleries, videos and photos; and managing data relating to purchased promotional products, namely, branded promotional products, edible gifts, gift cards, books and flowers;GLAD HANDLE;

GLADHANDLE

Printed products, namely, customer brochures about computers and telecommunications; business cards; calendars; printed customer documents, namely, printed forms; envelopes; greeting cards; paper and cardboard hang tags; cards featuring information about computers and telecommunications; letterhead paper; customer newsletters about computers and telecommunications; notepads; paper and cardboard boxes; postcards; posters; sales sheets; paper and cardboard signage; and stickers;GLAD HANDLE;

GLADHANDLE

Electronic communications, namely, telecommunications by email; delivery of personalized greeting cards to others via electronic mail; email services; and transmission of messages over electronic media;GLAD HANDLE;

GLADHANDLE

GLAD HANDLE;Computer service accessible via login by a monthly fee-driven service, namely, providing a hosted, non-downloadable, web-based computer program for management and monitoring of customer accounts, storing and delivering customer data-contact info, scheduled tasks, branded material and graphics, marketing, service and product content, historic transaction data, employee and company profile information, communication transmissions, digital delivery records, and physical mailing reports, receiving and managing data relating to customer communications, storing and reporting on digitally and physically delivered communication responses and activity, in-house production desktop applications, namely, storing customer data, including specifications, portable document format files, account information, machine and material specifics, phone tracking, namely, receiving and managing data relating to customer telephonic communications, storing and reporting on digitally and physically delivered communication responses, guiding technical support staff while assisting active customers with problems and questions, managing customer's blog website, managing direct mail and trade show promotional materials, namely, t-shirts, pens, and mouse-pads, managing marketing materials, namely, e-mails, brochures, business cards, letterhead, envelopes, sales sheets, pocket folders, trade show booth components, postcards, labels, folders, self-mailers, banners, signs, rugs, window signage, handbooks, employee/in-house documents, disc holders/covers, calendars, packaging, greeting cards, and calendars, managing customer purchased print products, namely, customizable letterhead, envelopes, hang tags, brochures, sales sheets, business cards, packaging boxes, greeting cards, postcards, signage, posters, and newsletters, managing customer purchased electronic products, namely, customizable portable document format documents, microsites, branded e-mails, e-cards, media galleries, videos and photos, and managing customer purchased promotional products, namely, branded promotional products, edible gifts, gift cards, books and flowers;