American Productivity & Quality Center,Inc.

INTERNATIONAL BENCHMARKING CLEARINGHOUSE

providing information and consultation in the field of setting business quality standards; business information services; business planning services; business research services; and computerized database management;BENCHMARKING;

MAKE BEST PRACTICES YOUR PRACTICES

Educational research services and educational training services, namely, conducting classes, seminars, educational conferences, workshops, and custom courses in the fields of quality management, quality systems, benchmarking and leadership;Transmitting business process data information by electronic communications networks for use in business improvement, business management and business development; and transmitting by electronic networks data benchmarks on business performance measurements;Business information services in the nature of collecting, processing, benchmarking and organizing business process data information for use in business improvement, business management and business development; business research services, namely, collecting, organizing and analyzing business data from all industry sectors procured through proprietary assessment tools, proprietary frameworks, proprietary data and proprietary data collection instruments; Identifying and establishing data benchmarks on business performance measurements; and Promoting the use of business best management practices; Conducting business studies and business conferences in the fields of quality business management, quality business systems, benchmarking and business leadership;