SOFTWARE APPLICATIONS CUSTOMER BEHAVIOR

Brand	Owner	Address	Description
KD1 KNOWLEDGE DISCOVERY ONE	Knowledge Discovery One, Inc.	3636 Executive Center Drive Suite 201 Austin TX 78731	software applications for customer behavior analysis and for predicting business markets and sales;KD1 KNOWLEDGE DISCOVERY 1;KNOWLEDGE;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A method is provided that identifies and categorizes the reason a customer contacts a customer service center, i.e. the customer's goal or problem. In addition, the method allows the customer to be categorized into a set of behavior-based groupings. This integration of goal and customer categorization establishes the foundation to optimally direct the customer's request through an appropriate center. This method can collect information regarding the customer's behavior and can use that behavioral information to determine the optimal manner for handling the customer request.