PROBLEM ISOLATION ESCALATION SERVICES

Brand	Owner	Address	Description
PIER PROTOCOL	Interpath Communications, Inc.	1700 Perimeter Park Drive Suite 100 Morrisville NC 27560	PROBLEM ISOLATION AND ESCALATION SERVICES RELATED TO SECURITY OF INFORMATION ON A GLOBAL COMPUTER NETWORK;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A probe attached to a customer's network collects status data and other audit information from monitored components of the network, looking for footprints or evidence of unauthorized intrusions or attacks. The probe filters and analyzes the collected data to identify potentially security-related events happening on the network. Identified events are transmitted to a human analyst for problem resolution. The analyst has access to a variety of databases (including security intelligence databases containing information about known vulnerabilities of particular network products and characteristics of various hacker tools, and problem resolution databases containing information relevant to possible approaches or solutions) to aid in problem resolution. The analyst may follow a predetermined escalation procedure in the event he or she is unable to resolve the problem without assistance from others. Various customer personnel can be alerted in a variety of ways depending on the nature of the problem and the status of its resolution. Feedback from problem resolution efforts can be used to update the knowledge base available to analysts for future attacks and to update the filtering and analysis capabilities of the probe and other systems.