INTERACTION MANAGEMENT

Brand	Owner (click to sort)	Address	Description
PLAYER INTERACTION MANAGEMENT	Blackwrist Gaming Solutions	2764 N Green Valley PMB 239 Henderson NV 89014	INTERACTION MANAGEMENT;Design and development of computer software; Software design and development; Software development in the field of casino games; Updating and design of computer software;
TOTAL INTERACTION MANAGEMENT	Apropos Technology, Inc.	One Tower Lane Suite 2850 Oak Brook Terrace IL 60181	INTERACTION MANAGEMENT;computer software development and integration for others in the field of handling and processing automated telephone calls and electronic messaging, and assisting customers in accessing, retrieving, and routing data through a communications network;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A method of accumulating and summarizing a number of customer interaction records pertaining to a specific customer records system (e.g., an ACD) over a predetermined time period commences with the receipt of interaction record including interaction information describing customer interaction. For example, the interaction information could indicate the hold time for a particular call received at the ACD. A cumulative record to which the interaction record contributes is then identified, and the cumulative record is then automatically updated to reflect predetermined interaction information contained within the interaction record. For example, a cumulative log of hold times for the particular ACD over a predetermined time interval may be updated with hold time information included within the interaction record.