INTEGRATED SUITE CUSTOMER INTERACTION COMPUTER

Brand	Owner	Address	Description
BAYCENTER	BayStone Software, Inc.	18809 Cox Avenue, Suite 250 Saratoga CA 95070	integrated suite customer interaction computer software applications focused on automating customer support, quality assurance and sales and marketing functions within an enterprise;BAY CENTER;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A method of accumulating and summarizing a number of customer interaction records pertaining to a specific customer records system (e.g., an ACD) over a predetermined time period commences with the receipt of interaction record including interaction information describing customer interaction. For example, the interaction information could indicate the hold time for a particular call received at the ACD. A cumulative record to which the interaction record contributes is then identified, and the cumulative record is then automatically updated to reflect predetermined interaction information contained within the interaction record. For example, a cumulative log of hold times for the particular ACD over a predetermined time interval may be updated with hold time information included within the interaction record.