CUSTOMER SERVICE MANAGEMENT

Brand	Owner (click to sort)	Address	Description
CERTIFIED COPC	COPC INC.	941 West Morse Blvd. WINTER PARK FL 32789	Customer service management; customer service center management; customer service relating to responding to customer inquiries; inbound order management; inbound order center management; order fulfillment; order fulfillment management; database management; telephone call center management; collection agency management; computer technology support management, including help desk management; technical product support management; product help desk management; the foregoing all related to enhanced customer service performance of organizations in a variety of fields;The certification mark, as used by persons authorized by the certifier, certifies that the services provided have met the certifiers standards regarding the implementation of procedures, techniques, and measurement methods for enhanced customer service quality, customer satisfaction, product quality, supplier performance, employee satisfaction and well-being, efficiency, data security, help desk support performance and process management therefor, and employee productivity, the foregoing all for enhanced customer service performance and customer satisfaction related thereto.;CERTIFIED;
CERTIFIED COPC	COPC INC.	941 West Morse Blvd. WINTER PARK FL 32789	Customer service management; customer service center management; customer service relating to responding to customer inquiries; inbound order management; inbound order center management; order fulfillment; order fulfillment management; database management; telephone call center management; collection agency management; computer technology support management, including help desk management; technical product support management; product help desk management; the foregoing all related to enhanced customer service performance of organizations in a variety of fields;The mark consists of the wording CERTIFIED COPC. The word CERTIFIED is centered within a shaded rectangular bar superimposed across the midsection of an oval formed by a shaded band. The word COPC is centered within the base of the oval underneath the word CERTIFIED.;Color is not claimed as a feature of the mark.;The certification mark, as used by persons authorized by the certifier, certifies that the services provided have met the certifiers standards regarding the implementation of procedures, techniques, and measurement methods for enhanced customer service quality, customer satisfaction, product quality, supplier performance, employee satisfaction and well-being, efficiency, data security, help desk support performance and process management therefor, and employee productivity, the foregoing all for enhanced customer service performance and customer satisfaction related thereto.;CERTIFIED;
CHANGING THE ALGEBRA	AT&T INTELLECTUAL PROPERTY II, L.P.	645 East Plumb Lane Reno NV 89502	Customer service management, customer service, educational and training services, and call center;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

Method and apparatus for providing virtual capacity to a service provider. A service provider contacts a third party service provider when the service provider can not perform services for a customer. A solicitation is sent by the service provider and accepted by the third party service provider. After acceptance, status and/or location information from the third party service provider is redirected within a network management facility so that the information is sent to the service provider, rather than to an entity normally associated with the third party service provider. After services have been performed by the third party service provider, the third party service provider is generally free to accept service requests from other service providers, whereby messages transmitted by the third party service provider are routed to the new service provider.