CUSTOMER ONE

Brand	Owner (click to sort)	Address	Description
CUSTOMERONE	UtiliCorp Holdings Inc.	20 WEST 9TH STREET KANSAS CITY MO 64105	CUSTOMER ONE;services providing residential homeowners with a centralized source for their questions regarding issues related to home maintenance, home emergencies and other home ownership issues and providing such homeowners with a list of preapproved, duly qualified independent contractors to address these issues;
CUSTOMERONE	UtiliCorp Holdings Inc.	20 WEST 9TH STREET KANSAS CITY MO 64105	CUSTOMER ONE;bill payment services;
CUSTOMERONE	UtiliCorp Holdings Inc.	20 WEST 9TH STREET KANSAS CITY MO 64105	CUSTOMER ONE;humidifiers, air purifying units and humidity and temperature monitoring devices and replacement parts related thereto for commercial and domestic use;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A method is provided that identifies and categorizes the reason a customer contacts a customer service center, i.e. the customer's goal or problem. In addition, the method allows the customer to be categorized into a set of behavior-based groupings. This integration of goal and customer categorization establishes the foundation to optimally direct the customer's request through an appropriate center. This method can collect information regarding the customer's behavior and can use that behavioral information to determine the optimal manner for handling the customer request.