CUSTOMER ASSURANCE PROGRAM

Brand Owner Address Description
CAP HeiTech Services, Inc. 8400 Corporate Drive, Suite 500 Landover MD 20785 CUSTOMER ASSURANCE PROGRAM;Business administration and management services in the fields of application processing, records management, mailroom operations, print and copy services, scanning and digitization, library services, warehouse management, logistics, marketing, branding, and social media, outreach and communications, training and learning management, grants management, and program evaluation services, all of which are provided to government agencies in the fields of health, labor, education, and homeland security, all of the foregoing not for sales contact management purposes and excluding certification of administrative support, secretarial and clerical professionals;Information technology services, namely, providing technical support services for the operation and maintenance of IT infrastructure in the nature of diagnosing computer hardware and software problems, technical administration of servers for others and troubleshooting in the nature of diagnosing server problems, installation, administration, and troubleshooting of web and database applications, migration of data center, server and database applications, monitoring technological functions of computer network systems, and providing help desk services; business technology software consultation services in the field of cloud migration strategies; computer application software development services, namely, developing customized application software for others, all of the foregoing provided to government agencies in the fields of health, labor, education, and homeland security and not for sales contact management purposes and excluding certification of administrative support, secretarial and clerical professionals;
 

Where the owner name is not linked, that owner no longer owns the brand

    
Technical Examples
  1. A method is provided that identifies and categorizes the reason a customer contacts a customer service center, i.e. the customer's goal or problem. In addition, the method allows the customer to be categorized into a set of behavior-based groupings. This integration of goal and customer categorization establishes the foundation to optimally direct the customer's request through an appropriate center. This method can collect information regarding the customer's behavior and can use that behavioral information to determine the optimal manner for handling the customer request.