COMPUTER SOFTWARE SCHEDULING CALL CENTER

Brand	Owner (click to sort)	Address	Description
CENTERSERVE	PROSCI, INC.	5042 Technology Parkway Fort Collins CO 80528	Computer software for scheduling call-center personnel for others; downloadable electronic publications in the nature of newsletters, books, pamphlets, user manuals, and magazines in the field of telephone call centers and other specialized telecommunications applications recorded on computer media, namely, the management of telephone call centers;Newsletters and a series of non-fiction books in the field of telephone call centers and other specialized telecommunications applications, namely, the management of telephone call centers;CENTER SERVE;
CENTRESERVE	PROSCI, INC.	5042 Technology Parkway Fort Collins CO 80528	Computer software for scheduling call-center personnel; downloadable electronic publications, namely, newsletters, books, pamphlets, user manuals, and magazines pertaining to telephone call centers and other specialized telecommunications applications recorded on computer media;Newsletters and a series of non-fiction books pertaining to telephone call centers and other specialized telecommunications applications;CENTRE SERVE; CENTER SERVE;
ICMI	UBM	2 Penn Plaza, 15th Floor New York NY 10121	Computer software for scheduling call-center personnel; downloadable electronic publications, namely, newsletters, books, pamphlets, user manuals, and magazines pertaining to telephone call centers and other specialized telecommunications applications recorded on computer media;Newsletters and a series of non-fiction books pertaining to telephone call centers and other specialized telecommunications applications;Consulting services in the field of operating telephone call centers for others;
INCOMING CALLS MANAGEMENT INSTITUTE	UNITED BUSINESS MEDIA	600 COMMUNITY DRIVE 4TH FLOOR MANHASSET NY 11030	Computer software for scheduling call-center personnel; electronic publications, namely, newsletters, books, pamphlets, user manuals, and magazines pertaining to telephone call centers and other specialized telecommunications applications recorded on computer media;Newsletters and a series of non-fiction books pertaining to telephone call centers and other specialized telecommunications applications;Consulting services in the field of operating telephone call centers for others;INSTITUTE;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A method and apparatus are provided for guiding a conversation between an agent of a call center and a client of the call center towards one of a plurality of goals of an organization controlling the call center. The method includes the steps of recognizing a voice content of the client of the call center, correlating the recognized voice content with a first goal of the plurality of goals of the call center and presenting script to the agent of the call center based upon the correlated goal of the call center.