CALL CENTER COMPUTER SOFTWARE

Brand	Owner (click to sort)	Address	Description
AGILITY	ASPECT TELECOMMUNICATIONS CORPORATION	1703 FOX DRIVE SAN JOSE CA 95131	call center computer software for automating and managing voice and data communications and processing, and user manuals sold as a unit;
TAS CALL RESPONSE SOFTWARE	CALL RESPONSE CONSULTANTS	SUITE 300 3000 VALLEY FORGE CIRCLE KING OF PRUSSIA PA 19406	CALL CENTER COMPUTER SOFTWARE FOR ANSWERING SERVICES;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A method and apparatus are provided for guiding a conversation between an agent of a call center and a client of the call center towards one of a plurality of goals of an organization controlling the call center. The method includes the steps of recognizing a voice content of the client of the call center, correlating the recognized voice content with a first goal of the plurality of goals of the call center and presenting script to the agent of the call center based upon the correlated goal of the call center.