BUSINESS PROCESS OUTSOURCE SERVICE PROVIDER

Brand	Owner	Address	Description
COGNOCONNECTED	COGNOSANTE HOLDINGS	3110 Fairview Park Drive, Suite 800 Falls Church VA 22042	business process outsource service provider in the field of business training;COGNO CONNECTED;business process outsource service provider in the field of financial analysis; support for eligibility and enrollment for services provided by the government, namely, assisting individuals and businesses in applying for government financial aid programs;outsourcing services in the nature of business assistance; outsourcing services in the nature of arranging service contracts for others in the fields of customer service, case management, and back office processing functions for others; Management of telephone call centers for others; customer service experience consulting and digital advertising services consulting; transactional business analytics; business management and consulting services in connection with the foregoing; promoting public awareness of and creating public awareness campaigns and campaign materials relating to various health, health coverage, and other issues facing consumers of government institutions;support for eligibility and enrollment for services provided by the government, namely, providing information about legal eligibility and enrollment requirements for government programs;IT consulting, namely, digital services consulting; Software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; electronic data storage; data mining; implementation of contact center platform as a service platforms;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

Method and apparatus for providing virtual capacity to a service provider. A service provider contacts a third party service provider when the service provider can not perform services for a customer. A solicitation is sent by the service provider and accepted by the third party service provider. After acceptance, status and/or location information from the third party service provider is redirected within a network management facility so that the information is sent to the service provider, rather than to an entity normally associated with the third party service provider. After services have been performed by the third party service provider, the third party service provider is generally free to accept service requests from other service providers, whereby messages transmitted by the third party service provider are routed to the new service provider.